Refund policy

We have a 14-day refund policy, which means you have 30 days after receiving your item to request a refund.

At Celestique Jewelry, you do not need to return the product to us in order to receive an approved refund. If your refund request is accepted, you may keep the item, and we will issue a full refund of the purchase price to your original payment method.

To request a refund, please contact us at support@celestiquejewelry.com and provide your order details and proof of purchase. Depending on the reason for your request, we may also ask you to provide photos or other information so we can review the issue.

You can always contact us with any refund-related questions at support@celestiquejewelry.com.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, or if you received the wrong item.

Once we review and approve your request, you will not be required to send the product back. We will issue a full refund of the purchase price to your original payment method.

Exceptions / Non-Refundable Items

Certain products may not be eligible for refunds, including personalized or custom-made products and gift cards.

Sale items may also be excluded from refunds unless they arrive damaged, defective, or incorrect.

Please contact us at support@celestiquejewelry.com if you have questions about whether your specific item is eligible for a refund.

Exchanges

We currently do not require customers to return products for exchanges.

If you would like a different product, size, style, or color, please contact us at support@celestiquejewelry.com. Depending on the circumstances, we may issue an approved refund so you can place a new order for the item you prefer.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may have statutory rights to cancel your order within 14 days of receiving it.

Nothing in this policy is intended to limit any mandatory consumer rights that apply under applicable law. Where local law requires different cancellation, return, or refund procedures, those legal requirements will apply.

Please contact us at support@celestiquejewelry.com if you wish to exercise your applicable cancellation rights.

Refunds

Once we receive and review your refund request, we will notify you whether your refund has been approved.

Approved refunds do not require the product to be returned to us. You may keep the product, and we will refund the full purchase price.

If approved, the refund will automatically be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@celestiquejewelry.com.